At Onsite Auto Accessories, we value your satisfaction with our products and services. If, for any reason, you are not completely satisfied with your purchase, we are here to help you with our returns policy.
1. Returns Eligibility:
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Some products, such as personalized items or perishable goods, may not be eligible for returns. Please check the product description or contact us for clarification.
2. Return Process:
To initiate a return, please contact our customer support team at onsiteautoaccessories@outlook.com or 0406 253 317.
Provide your receipt number and a brief description of the reason for the return.
3. Packaging and Shipping:
Pack the item securely in its original packaging, along with any accessories and documentation.
Return the item to our warehouse at 26/47 Allingham St, Condell Park.
4. Inspection and Refund:
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria.
Upon approval, we will process your refund within 5 business days.
Refunds will be issued to the original payment method used for the purchase.
5. Incorrect Items:
If you receive a incorrect item, please contact us immediately.
We will arrange for a replacement or refund, and we may provide a prepaid return shipping label in such cases.
5. Damaged Items:
If you receive a damaged item, please contact us immediately.
We will arrange for a replacement or refund, and we may provide a prepaid return shipping label in such cases.
6. Contact Us:
